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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
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URSAY
on 06/05/2013, 18:34:10 UTC
Quote from: Vict0ar on May 06, 2013, 04:50:45 PM
Quote from: URSAY on May 02, 2013, 09:00:49 PM
Quote from: Vict0ar on May 02, 2013, 08:35:05 PM
Quote from: URSAY on May 02, 2013, 05:24:02 PM
Quote from: Vict0ar on May 02, 2013, 02:48:53 PM
Quote from: URSAY on April 23, 2013, 02:36:22 PM
Quote from: Vict0ar on April 23, 2013, 02:28:01 PM
Quote from: URSAY on April 17, 2013, 03:15:01 PM
Quote from: Vict0ar on April 17, 2013, 03:30:18 AM
Quote from: URSAY on April 16, 2013, 04:20:16 PM
rstephe / mwp / Vict0ar / mroth7684

You should see a resolution today on your price execution issues.  Smiley

I received .4 more BTC.  That gives me a price of $476.257605/(.4 + 3.70151298) = $116.117541825 per bitcoin.

I made this purchase on the april 12 2013.  04/12/2013.  at 1:35 PM Eastern Standard Time.  The MtGox chart uses UTC, which is 4 hours ahead, so it correlates with 18:35 MtGox time.  The purchase was processed by ZipZap at 2:21 EST, which is 19.21 UTC.  

Over this time, it was never near $116 per bitcoin.

The high for the 18:00 UTC hour was 89.7.  The high for the 19:00 hour was 95.89.





So, I am clearly still owed money.  You said earlier that the price was based on when the order was placed which would make the MAX price for me at $89.7 per BTC.  

$476.257605 / 89.7= 5.30944933 BTC
I have been paid 4.10151298 BTC.
So I am still owed, AT LEAST, 5.30944933 - 4.10151298 = 1.20793635 BTC

I really have no idea how the research team came up with the price it did.

https://bitcointalk.org/index.php?topic=128314.msg1846111#msg1846111

I will reopen your issue and look at it again.  Smiley

any word on this?  thank you.

Your final refund was escalated on 4/22 and is now just waiting in queue for completion.  Thanks for your patience.

Ursay, I have not heard anything about this.  Nothing on the blockchain or at my address.  Nothing in my email.  Is it still in the queue?

I can look up a status on this if you provide me with your email.  Thanks.

pokapokajokajoka@gmail.com

We sent you your refund and added some extra BTC on 4/16.

https://blockchain.info/tx/8038fdd00cb1f140570fdac95a67bf712579aa553d46ab83df2979481098d1d7

I am quite confused.  I have received 4.10151298 BTC total for $476.257605 on an order placed on april 12.  Given the prices at the time, this seems obviously too low.  Yes, I know that i received 3.7 BTC and then .4 more BTC on april 16th.

If you scroll up in list of messages, you will see that you said my refund was escalated on the 22nd.  What does that mean?

This means that you will receive a refund soon.  Thanks.