Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I have been waiting for my money for more than 2 weeks ...
I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.
This is the information of the order:
EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD
I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.
This is the information of the order:
EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD
Have you logged your issue at bitinstant.com/contact ?
Yes, 13 days ago.
Did you receive an auto response stating that your issue is logged and our team is working to find you a solution? Check your spam. Thanks.
Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.
Can you give me a tentative date?
Can you escalate my case?
I'm sorry that I am unable to personally fix this type of issue. You will see a resolution thru bitinstant.com/contact
Thanks for your patience.
1 month and still waiting for my money ...
I just raised this in our internal support chat and expect it to be resolved within the next 20 minutes or so.
Hi, Newtenberg! I'm really sorry this took so long to process. I just pushed the order through and you should receive the funds shortly. Thanks so much for your patience!