I did not receive my tokens. I bought the tokens in the pre-sale and I sent email to team a few days ago and I did not receive a response.
Pre-Sale tokens are not distributed automatically. You have to claim them. Instructions are given here. For me it had worked perfectly.
https://medium.com/@insurex_team/ixt-token-distribution-163f67bd7c50 Then add token address 0xfca47962d45adfdfd1ab2d972315db4ce7ccf094 to MEW or other wallet.
Link above is also their official blog for updates.
The problem with some people is that they find it hard to read, how in the world can you invest in a project and can't follow up on detail information about the project.