Quote from: chiznitz on August 07, 2017, 12:14:38 AM

Quote from: DarkStar_ on August 06, 2017, 11:56:02 PM

Quote from: mgroenouwe on August 06, 2017, 07:34:37 PM

My account is enabled again. It was disabled due to being legacy and being inactive. This is a security mechanism to protect old accounts against hacking and being sold for the legacy withdrawal limit. A very good thing! Less good is that you have to send in a ticket and then go to slacker to get the ticket answered.

Glad I could help Cheesy

I think they might have somehow missed your ticket though, as I sent a ticket first which got a reply within a few minutes. Might have been a bot reply though, as it seemed like a generic one.

Really sucks that you have to go to slack for good support, but hopefully they'll improve soon.

I've looked into it as well. We typically get to this type of issue very fast, however, in some circumstances a ticket may not get the attention required. We will continue to improve our process to make sure that doesn't happen ;(

Hi,
Can you please check my case, ticket 238310.
My only wish to keep accounts separate and to be approved, to be legal
haste made mistake. please help me... i send you all documents you need.
Thanks in advance.