You can use this form to escalate your support ticket: https://[Suspicious link removed]/forms/2VolutBY6HBGJRRA3
Thanks, but I do not need to scale the ticket. Since I was told they can not do anything about it.
It leaves a lot to be desired for Kraken support.
So, just lose $ 8,000
I called my bank to communicate with the Bank of Japan. I hope they can do something, everything depends on my bank and it should not be like this ...
If my bank does not do something, I will lose my money. I do not recommend Kraken to anyone.
As we explained to you in the ticket, the deposit has not arrived to our bank account and we are not in a position to trace it because we don't know the route it might have taken in the banking network. The banking industry standard is that the sending bank is responsible for tracing a delayed wire because only the sending bank has all the needed information to find it. It is of course inconvenient, but it's the only way.