Quote from: jamyr on August 11, 2017, 09:37:17 AM

Quote from: Blockchayne on August 10, 2017, 12:58:47 AM

Quote from: willodeanspenceiu on August 10, 2017, 12:22:38 AM

Quote from: FortuneJack on August 08, 2017, 12:57:21 PM

Quote from: willodeanspenceiu on August 08, 2017, 09:59:52 AM

Quote from: FortuneJack on August 08, 2017, 07:44:32 AM

Hello,

Our Dev team along with Booming Games are working hard to resolve the issue as soon as possible.
No one is getting ripped off, we are noting down all the FJ usernames who have reported the crash.
Currently, we are discussing disabling Booming Games until the issue has been resolved. If it can not be resolved today, Booming Games will be unavailable until we have the fix.
Kindly, accept our apologies, this was something none of the sides noticed until players started to report.
We will update you by the end of the day.

Thank you for your patience and understanding, everyone.

Edit: Will get back to your affiliates/poker room questions after the mentioned issue with Booming Games has been resolved

Im assuming the Booming Games 75% deposit bonus wont be removed/expire until after these issues are resolved?

No, it won't, we are working on it.
Until then Booming Games are unavailable.

Wow. So instead of honoring the following games I got free spins on with different bet amount:

Gene Wishes .3MBTC Free spins
Cherry Bomb Deluxe .3MBTC Free spins cherry wild
Santas Kiss .3MBTC
Legend of Qu Yuan .6MBTC bet free spins
Booming Gold .2MBTC free spins
Cold cash .4mbtc Free spins

You guys are doing:

"Greetings dear Willodeanspence,

Sorry to keep you waiting, but it's the result that matters and FortuneJack is ready to provide you with nothing but the best one:

We are fully restoring your Bonus with additional 7 days time limit starting from THIS moment.

Note that this time bonus wagering is not restricted to a single game-provider and you can easily wager said bonus in your preferred favorite games.

But that's not all,
For this inconvenience caused, our support team is happy to provide you with 25 Free Spins in Pragmatic's game of your selection:

Crazy Jungle

Religion of Champions Brasil

Wild Sevens

Tales of Egypt

Hockey League

Glorious Rome

Dice and Fire

New Tales of Egypt.

In case If you cannot play pragmatic games due to IP restriction - We got you covered and additional 20% will be added on top of your bonus.

Please reply, and let us know of your chosen option :

Bonus + 25 Free Spins;

OR, If you cannot play pragmatic games due to IP restriction :

Bonus + 20%

Awaiting for your reply."

This is just plain and simply defrauding your users.

I had several free games as listed above and here:
Gene Wishes .3MBTC Free spins
Cherry Bomb Deluxe .3MBTC Free spins cherry wild
Santas Kiss .3MBTC
Legend of Qu Yuan .6MBTC bet free spins
Booming Gold .2MBTC free spins
Cold cash .4mbtc Free spins

Which obviously is at least 60 free games at different bet amounts that would obviously have a decent chance to pay something out + I still have 0.02984750 bonus balance 12% wagered

And you find it fair to just simply RESET the bonus balance to the original amount being 0.0388575 BTC + either :

20% extra balance totaling .046629

OR

25 free spins on a short list of the worse games for Pragmatic play which are most likely at the lowest bet amount

And you find that to be fair?

Wow. There you go guys. They claimed we would be getting the free games/bonus we won on Booming Games + would be getting compensation for their bait.

Instead they offer something worse, such a great honest company Angry

Basically this is how it works based off of their resolution.

If you play and LOSE - they simply keep your bitcoin.
However, if you play and hit the bonus which potentially puts you in the WIN column
They can simply disconnect the game's servers, reset the casino management console, and claim software error and refund your handful of bets from that specific session.

If you LOSE you LOSE.
If you WIN oops software error so REFUNDED
This is an excellent business model!!
If you were ensuring that the house wins... every time!
Then it's really not even gambling because it's not risking your bitcoin.
It's simply giving it away. FortuneJack Bitcoin Charity Fund.
Have too much bitcoin? Great bc FJ has current promo.
This week fantastic promo! Send bitcoin to us. And we will take 100% of it off your hands.. free of charge!!!
But don't worry. After we take all your coins.
We happily respond "try luck again tomorrow".
So it's all better now. See how that works. We did you a favor here!! You should be grateful!!

Sorry about the trouble you are facing with FJ right now but they've had issues before and none in my knowledge is ever unresolved though, some may have taken sometime.

I know waiting can be frustrating sometimes, but I would say to be a little bit more patient in this case. Hopefully they will compensate you with this trouble.(Natalie always do this). Cheesy

I agree, that is how things roll in Fortune Jack. They are one of the top casinos and they have never had issues with scams or not paying their players.
If there are problems with the site or games in it, for sure Fortune Jack's support team would likely help you with your issues.