Quote from: Dyna on August 12, 2017, 01:07:45 PM

Quote from: goopuss on August 12, 2017, 09:02:15 AM

Hey guys, just an FYI, I tried to withdraw my notes fro, Poloniex and I never got them out. I contacted them for 4 days and no one ever got back with me, so I sold them and withdrew my BTC. So I see today that notes is down on Poloniex, and of course all other exchanges follow. May need to address this with Poloniex, and possibly get off of that horrible exchange. The support there is horrible and, I don't know about today,but all last week I could not withdraw my Notes and nobody would respond to me with my concern. Even still today, I have not received any correspondence from them whatsoever. Consider contacting them about their Notes withdrawal problem, or get off of that exchange. People will be giving away their Notes because they cannot withdraw them. No reason for Notes to be at this low price on that big exchange. DO this before Dnotes 2.0 is released. Trust em....I see a HUGE red flag with that exchange.

If anyone has Notes on Poloniex try to do a withdrawal and see if they are doing everything properly now. If there is a problem alert Dnotes here to contact Poloniex to discuss this matter.

Thank you.

Thank you for bringing this to our attention.

I have written to Poloniex and hope to get a prompt response, which I will post here on this Forum ASAP. To ensure that there is an issue, I have made two withdrawals, (a small one and a larger one) over the last twelve hours. Although, successfully confirmed, both transactions are still pending. There could be a number of reasons as a result of their rapid growth and constant demand for upgrades. At this point I am not too concerned. Let's wait and see what they have to say.

Updates:

As of this moment, the only response I have received from Poloniex is a form letter below, like any one else would have received. In the past, I have consistently received almost immediate response from a support staff. Perhaps they are overwhelmed. Unfortunately, combined with the big jump in the price of Bitcoin, DNotes price decline continues. Investors never like uncertainty, though this is likely to be a simple fix of a broken blockchain.

From Poloniex:

Dear Alan Yong,

We will look into the matter and get back to you as soon as possible.

In the mean time please do not create additional support tickets for this issue, we will use only this support ticket to communicate with you.

Apologies for the inconvenience and thank you for your patience.

Sincerely,
Poloniex Support Team

Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/377048

On Sat, 12 Aug at 8:47 AM , Alan Yong wrote:

Hi,

I am Alan Yong, Co-Founder of DNotes and a big fan of Poloniex. I understand the demands of rapid growth and the challenges unique to our industry, and want nothing but the best for Poloniex.

There are complaints of withdrawal problems and declining customers support services at DNotes Bitcointalk Forum this morning: https://bitcointalk.org/index.php?topic=1924858.900

Please advise on how I should craft a response that is accurate to minimize further damage to your brand. To ensure that the reports are accurate, I have made two withdrawals and they are both still pending.

Feel free to let me know if there is anything that I can be helpful.

Best Regards,

Alan Yong