Hi purpleground13,
Apologies and thanks for your patience whilst we went through your case. Your account was flagged by our automatic KYC verification process due to a false positive match to a number of other bonus abusing accounts, which required a manual review from our side. The withdrawal restrictions on your account have been lifted now.
Uh huh.
Well thanks for fixing it.
I will not be returning here; only came back because of the updates and offers but its not worth the trouble and risk.