They are kinda late in my opinion.BCH price is dropping more and more,I'm just starting to think that they took the coins for themselves.. 
They have informed the users to withdraw their coins if they need to have the split coins and they were clearly not supporting BCH but now they have come to a decision that they will be giving out the coins to every user which is really great to the users who were complaining and were planning to sue them and basically they have the choice to delay the proceedings . 
i've use xapo for a long time, and now if they don't give us BCH what can we do ? just wait or move your BTC to other wallet and don't use xapo anymore (lol)