It has 3831 confirmations, I sent them the money almost a month ago, BitPay also confirmed this. It's seems I'm being selectively scammed, my order has been stuck as processing for almost a month. Bitgild support is not responding to my messages. By the way, what e-mail address did you use to contact them? I've tried
info@bitgild.com and
support@bitgild.com without any success. I even tried the domain registrants e-mail. Nothing.
Try perhaps the contact form on their website?
I used
sales@bitgild.com.
support@ usually replies in a 1 day turnover so I'm wondering what is going on. Perhaps he is not giving them his order number?
It is frustrating they don't list a contact phone number
On the other hand I'm very happy with the experiences with
https://www.amsterdamgold.com/Their prices are lower, they have phone support and email replies come quick.
(that is not solving xddmmaa 's problem of course)