Quote from: K4 on August 16, 2017, 07:56:16 PM

Quote from: Sly21C on August 16, 2017, 05:47:04 PM

This past Sunday at about 4pm I transferred some Ether from Lykke exchange to Binance exchange's Ether deposit account. By 2pm yesterday (even until right now) I still hadn't received any Ether.

I send emails to both exchanges. Binance hasn't sent me a reply. Lykke sent me a reply, stating that they released the transaction and according to them it is successful. I asked Lykke why the transaction is under the "Internal Transaction" tab on Etherscan website, instead of the transaction being under the normal "Transaction", their response was that it is a smart contract transaction, and it is expected for it to be under the "Internal Transaction" tab.

The link below says that an "Internal Transaction" is not a real transaction.
https://ethereum.stackexchange.com/questions/6429/normal-transactions-vs-internal-transactions-in-etherscan

Quote

An internal transaction is not a real transaction - it has no signature and is not included in the blockchain. It is the result of a contract initiating a value transfer, or calling another contract, typically using the CALL opcode.

The above comment was made in July 2016 though, not sure if that makes a difference.

Please note that on Sunday I also sent some Ether from Liqui exchange to Binance, and it was successful. I also sent BTCs from Luno to Binance, and I received those Bitcoins too on the Binance exchange.

I want to also state the I didn't make an error by entering the wrong Ether address on Lykke when sending Ether to Binance. I also didn't make an error by entering a BTC deposit address on Lykke instead of ETH deposit address, or something like that.

Did I just lose more than 2 Ether? I can see it, it's on Etherscan and the blockchain I suppose, but it's not on my Binance account.

Do you see the transaction in your history on Binance? There you should see the transaction and how many confirmation it needs to be available on Binance.

I joined Binance's Slack group, and spoke to Roger Wang via private messages. He then fixed things for me and I got my Ether deposit after an hour of chatting to him today.

He told me the issue was that their system didn't automatically pick up my transaction, so my Ether was just sitting in the blockchain waiting for Binance's approval, at least that's how I understood it. He fixed by doing it manually.

Sending emails to Binance's is a waste it seems. I guess they're busy developing their exchange and making us money with their coin growth

. Slack is best if you request assistance.