Quote from: benhaddadm on August 20, 2017, 10:40:01 AM

Quote from: Dexterqo on August 20, 2017, 10:13:57 AM

Guys I think that something is wrong with my order.. Sad

I ordered one D3 (October batch) on 2017-08-03
I sent money fot that on 2017-08-07
Order status is after 2 weeks still: Paying, Unshipped, Valid

Now I check my order and I can see something strange. There is Payment Details like this:

Payment Detail
Total Amount ：   1651.27 USD
BANK ：   1626.27 USD
BTC/USD rate ：   2813
LTC/USD rate ：   43.9
USD/CNY rate ：   6.72
Time of Payment ：   2017-08-09 04:51:04

Do you have any idea why is the BANK amount lower? Is this means that bitmain received about 30 USD less then I sent? I am sure that I choosed "PAY ALL FEES" when I processing the payment.
Do you have any idea how I can solve this? I have opened ticket on bitmain support but I don't get response.

hello
i've got the same problem,
"It means your payment has fell short by $25 due to bank fees or something and you will have to pay the balance using BTC/LTC and you will receive a email with payment wallet address."

guys I have opened ticket 5 days ago on their support but I still don't get any response... Any idea how I can push this issue? I want to send the missing amount to be order marked as Paid finally...