Quote from: Jkennedy on August 20, 2017, 10:34:00 AM

Quote from: Dexterqo on August 20, 2017, 10:13:57 AM

Guys I think that something is wrong with my order.. Sad

I ordered one D3 (October batch) on 2017-08-03
I sent money fot that on 2017-08-07
Order status is after 2 weeks still: Paying, Unshipped, Valid

Now I check my order and I can see something strange. There is Payment Details like this:

Payment Detail
Total Amount ：   1651.27 USD
BANK ：   1626.27 USD
BTC/USD rate ：   2813
LTC/USD rate ：   43.9
USD/CNY rate ：   6.72
Time of Payment ：   2017-08-09 04:51:04

Do you have any idea why is the BANK amount lower? Is this means that bitmain received about 30 USD less then I sent? I am sure that I choosed "PAY ALL FEES" when I processing the payment.
Do you have any idea how I can solve this? I have opened ticket on bitmain support but I don't get response.

Their bank fees came out. I got an email a few days later asking me to pay the balance via LTC. Paid it and i was good. The second time i ordered i included an extra 35 bucks to cover their bank fees. Went through no problem. As far as i know there is no pay all fees option to cover the receiving bank fees because the sending bank has no idea how much the fees are going to be. Thats what the lady at my bank told me anyways.

Hi miners!
I can finnaly confirm above words. Today I've got reply from bitmain support with request to sent missing 25 USD.

Quote

Good day to you.
We received your payment for order XXXXXXXXXXXXX but only 1626.27 USD was received.
So there is 25 USD less. Weve marked pay all fees in the email with our bank details.
Please pay 0.0089 btc(equal to 25 USD according to the exchange rate when you place the order) to the wallet address
below
XXXXXXXXXXXXXXXXXXXX

Tips:
please pay the remaining amount according to the exchange rate when you place the order instead of in this moment.
please finish the payment in 3-5 working days or your order probably will be cancelled.

And inform us once you finish the payment ,thanks for your understanding in advance.
Thank you for your understanding and cooperation.

Regards,
Chita
Bitmain

I already sent it and I hope that my order will be finaly marked as paid. Good luck to all. Wink