Quote from: assiusplay on August 23, 2017, 11:19:54 PM

Quote from: Marauders80 on August 23, 2017, 10:19:07 PM

Hey guys,

From what I've been told, support is almost finished calculating the refunds. They will process these refunds (BCC included as swc chips) within a matter of DAYS - not weeks, months, or years, which would be unacceptable.

My initial reaction to this situation was pretty negative. It doesn't matter whether I felt like I had a good rapport with their support/management or not. But I'm pretty sure that they will continue to keep their word, as they have done every time I have brought concerns to them.

Obviously, every player will look at this situation thru their own lens. But I'm concerned with results. And if we get these refunds within a matter of days (money that those affected are certainly owed, but probably weren't expecting, simply out of ignorance), that's what will be of the utmost importance to myself. The basic unwritten contract between operator and player, in any gaming environment, is that player will be made whole by operator in EVERY circumstance. While time has passed, we have not been made whole yet. I wouldn't be writing this if I didn't believe we would be made whole within the stated timeframe.

So hopefully a positive outcome will result in a plethora of games once everybody's accounts are pumped up with some extra chips. Hope swc will come thru again for us and hope to see some of you on the tables (at least the ones I can beat lol).

gl all - Marauders80

ps - maybe it's just the nature of this forum/thread, but some of you guys seem to be really going after one another. It can be funny sometimes, but might be distracting us from our ultimate goals in this instance. But I've never been one to stop a fight so . . .

After today marks a week. I got the same response on the same day you did as well. I was told on Saturday they may issue them today. Now I can't trust what there saying and have to assume they are insolvent.