Quote from: Dangerous_Mind on August 24, 2017, 05:13:59 AM

A This is a very complex question to answer but you can find an explanation here: https://www.bitwala.com/pricing/ (https://www.bitwala.com/pricing/)
That page points to https://bitcoinfees.21.co/ and that page says:
"Which fee should I use?

The fastest and cheapest transaction fee is currently 420 satoshis/byte, shown in green at the top.
For the median transaction size of 226 bytes, this results in a fee of 94,920 satoshis." = 3.3 EUR.

B You can find most of our rates here: https://my.bitwala.com/send/who/ (https://my.bitwala.com/send/who/) The rest you can see as soon as you unlocked level 2 and level 3.
There is no information about rates on that link. I have level 2. Only with level 2 I could get a card.

C Our policy towards our cards is that users should have full control over their Bitcoin and also be able to use them on their card with minimal delay. For this reason we have setup the satoshi/byte rate to be quick to insure this.
Like you said "we should have full control over our Bitcoins" and we should decide if we need the money that instant or one week later.
The satoshi rate is "influenced" by the mempool. I don't need to apply a 500 satoshi/byte if the pool is empty because the time will needed to complete the transaction will be the same.

At this moment I could pay 31 satoshi and it would take 20 mins to make the transaction. If I pay 500 it could take until 30 mins.
Why would I pay 16 times more if I could even receive the money before?
But your UTXO fee continues at 15.

I use services that join transactions and they charge us 0,2% of the amount to pay for bitcoin fees. Exchange services don't use fees that high.

All this discussion could be avoided if this information was on your site or next to operation we were using.
As a example you have Xapo. He has his conversion rates right under the value and we already know that they will pay 100 less for each bitcoin (around 9%). And people can decide to use the service or not. But they are not miss leading people.

There are a lot of things that you have to improve on your services.

By the way. Your app has been giving internal server error for some days wen trying to transfere money to a bank account.

A
https://bitcoinfees.21.co/ The recommended fees are dynamic and change very frequently. I recommend looking on weekends to see the different.

B
Please look at the top right corner. This rate gives you a very good idea of the rate you will be getting. Remember to refresh the page if you want the most updated one.

C
If you wish to change the satoshi/byte please top up your card on the web app and not on the mobile app. https://my.bitwala.com/

I thank you for your very good idea to show our exchange rate on our website and not only on the dashboard. I have posted your suggestion here: http://feedback.bitwala.com/

Our tech team is working on fixing the server error on mobile app. Please try installing the latest version in the mean time.

Best regards,

Robert @Bitwala