So the first UTXO fee costs 2.45 and the second costs 15...
I just talked to one of your competitors and they said:
At the moment, the miner fee within our services is fixed and makes 0,0005 BTC (1.78) per transaction. However, we are planning to give to our users an opportunity to choose the amount they are willing to pay for outgoing transactions by themselves.
They take there money on other fees like 1% on the transaction. If I would make a transaction of 5.000 with them I would pay much more on there service but would pay much less if I make a 100 transaction with you.
We have to know what are the rules of the game to make the best choices. And we won't trust our money to companies that hides things from us.
Your support has another explanation for this...
The fee depends on the number of incoming transactions to your wallet, so the more of transaction transferring to or away from your wallet the higher the fee you will have pay for the transaction.
Glad I made few transactions.
The explanation from our support team and the one i gave you give you the full scope of the issue. Simple explained if you pay for a coffee with the equivalent of 2 in "one coin" or with 200x "1 Cent coins" this will make a big difference when using Bitcoin and the Blockchain. This is because the data volume is hight = more network and UTXO fees. Please try to top up a competitors card from the same wallet as you did ours and you have the same network and UTXO fees. The difference is that you will have more EUROs on your card with us.
Happy to hear about your findings.