We should perhaps switch up with a system where all the players are choosing their own fee and pay 100% of them. Tell me if you'd prefer a system like that.
You need a system which dynamically checks the blockchain pending withdrawals and adjusts the withdrawal fee instead of having a fixed 20K, 40K and 60K fee amount. This whole issue is affecting the Bitsler reputation. Many users look like not happy with the recent delays from Bitsler withdrawals. You need to find a solution for this issue or you need to allow users to select the withdrawal fee.
first of all confirmations are more of a luck thing when there is a big backlog of unconfirmed transactions and there is a wide variety of transaction fees. you can never say your transaction is going to be among the high priority ones or low priority ones. even if you are paying the highest fee. miners can always fill the blocks with their own transactions which they do quite often too.
secondly saying "my transaction" got confirmed faster than "yours" is meaningless. the information should include these:
what time the transaction was made? was in the most crowded time or when things were not so crowded
how much fee/byte the tx contained?
how much fee the site took from you?
The best part with fortunejack site is they never ask players to pay the fee because site is fully paying the transaction fee.
Are you sure Bitcoin transaction is done on luck based?