Quote from: wrenchmonkey on May 13, 2013, 08:46:04 PM

Quote from: massnerder on May 13, 2013, 07:16:30 PM

Quote from: MooC Tals on May 13, 2013, 05:09:29 PM

Quote from: wrenchmonkey on May 13, 2013, 04:50:04 PM

Quote from: jordaninthesky on May 10, 2013, 01:59:50 AM

I openly speculated about the integrity of the process... (I ordered $2666 in July-August 2012). They forced a refund upon me and booted me out of my 3xxx and 4,xxx orders of 60 gh/s respectfully just a few days ago.

Josh said I could vote with my money, but it looks like he did the voting for me. I'm sad and I feel cheated. They won't talk to me. =(

Quote from: SLok on May 13, 2013, 03:53:59 PM

After PuertoLibre's fake avalon/dhl shipping notice, (yes, that low can someone's self esteem sink), this is a good joke too:
https://bitcointalk.org/index.php?topic=114329.msg2100103#msg2100103

Hahaha! That's awesome. This guy wants to defame the company and do nothing but complain, but then he gets all butthurt when they tell him to take his business elsewhere!

"I hate you and your company so much, but don't you DARE tell me I can't buy your products!" The hypocrisy is overwhelming!

I have, as a business owner myself, had the wonderful satisfaction of telling the very rare disagreeable customer to take their money and get the fuck out. The reaction is always PRICELESS. You can tell that people really believe this "The customer is always right" crap, to mean that they're entitled to behave any way they want, and businesses are obligated to just put up with it.

You're not entitled to force me into an abusive customer/business relationship. If you're unhappy, I'll try and make you a happy customer. If you're just going to be a prick, I'll save us both some time, and you can go be somebody else's problem.

99.999% of all of my customer interactions are amicable, and most 'dissatisfied' customers are easily turned into satisfied customers with very little effort, a little dialogue and compromise on both sides. It doesn't always involve me giving exactly what they asked for in their complaint.

If I have a delay in being able to fill somebody's order, I give them a choice of a refund, or waiting it out. Regardless, the choice is in their hands. If they believe that my product is worth waiting for, they will. If not, they can seek other arrangements. Most rational human beings can understand that. I used to work for a very large computer company (not legally allowed to say who). More than once, I blacklisted idiot customers (business accounts even) from ever being able to place an order, or get phone support ever again (wonder how well it went for them when they had to explain to the boss man why he now no longer had a service contract, or the ability to buy his computers from that company anymore).

No longer in the computer business, but I have a customer who has been waiting on a $2900 order since September (This is a customer who orders $20,000 worth of products a year through me), when the original estimated delivery time was back in December. I CLEARLY underestimated the wait time. Most of this was based off of feedback from the manufacturer, some of it was probably too much optimism on my part. Either way, the result is, it's been 7 months for what was SUPPOSED to take 2 months, and we're still counting down.

Every few weeks, I provide an update on the fact that I'm STILL waiting on a supplier to provide his order to me, and EVERY TIME I offer to refund him if he doesn't feel like waiting anymore. And EVERY TIME, he thanks me for the offer but chooses to continue with his order, as my price is competitive with everybody else and he's not likely to get it much faster anywhere else. Keep in mind that due to government paperwork, that even AFTER his order gets to me, it will still be tied up in bureaucratic red tape for another 3-4 Months, even if it showed up in my hands TODAY.

If, for some reason, he started trolling forums and defaming my business, calling me a scammer, etc, etc. I would write him a refund check, PRONTO, and tell him that his customer privileges have been revoked. Then again, he's not an asshole, so I can't see this ever happening.

I fully support BFL's response to the idiots who want to go around trashing them but also think they are entitled to continue to buy whatever they want from them. The world doesn't owe you anything. BFL doesn't owe you anything. Learn to watch what you say about people that you want to do business with, because business is a two-way street. You have the right to take your business elsewhere, but business owners have the right to send you packing as well. I love it when a company owner has the cajones to remind imbeciles of that fact from time to time.

The Westboro Baptist church went to a small town in Southeastern Oklahoma one time, to spew their hate at whatever random event was happening that day (military funeral, I believe). Somebody cut 2 of their tires.

The WBCers drove all around town on 2 flat tires trying to find a tire shop to buy tires from. Every single tire shop they stopped at recognized them and told them they weren't worthy to be their customers.

They finally ended up going to Wal-Mart, who has no standards and is used to interacting with trash, and got some tires. As far as I know, the WBC have never been back to McAlester Oklahoma. Wink

cool story bro

LOL cool story indeed. What this customer service superstar seems to overlook is that there is a clear difference between trashing the company with accusations/being a asshole in general and simply asking a few questions. Josh's conduct in this thread alone is a perfect example of why so many people are upset with BFL. Questions are asked, and he gets all upset while name calling and raving about how these questions have been answered before and how dare you even ask them.... He can take the time to spew out his negative feelings about the community reaction to the company, but he can't simply paste a link or 2 and point out those answers like a professional. Because, after all, it's much easier to type out a long bitchy response to someone than it is to hit ctrl+v. Roll Eyes

Indeed there is a difference. Hence why plenty of people have asked questions, and not had their orders canceled. They aren't canceling orders for every question. They're canceling orders for assholes trashing their business.

I've dealt with plenty of customer questions, and usually do my best to work with them. It's a VEEERRRRY rare occurrence that I tell somebody to GTFO, and it's because they're being an asshole.

We can all see plenty of people who've merely "asked questions" who didn't get their orders canceled, and get blacklisted. So the idea that BFL is canceling orders of those who 'ask questions' is asinine.

And even if they WERE doing so, that's their prerogative. It won't make good business sense, but if they want to cancel every order of any person who asks them a question, they're well within their rights to do so, and you don't have a basis to "Sue or get revenge some other way" as somebody suggested.

If you're gonna talk smack about/cop attitude with a company, be prepared to lose the option to do business with them. If you intend to have a working business relationship with somebody, behave in a manner that fosters feelings of mutual respect. Especially if you're in the position of being hosed if they tell you to get lost.

For every one customer that pulls out or gets booted for running his mouth, there are 10 more willing to take his spot. Beggars can't be choosers.

Your placing BFL on the same level of business ethics as your self. Are you cheating your customers? No are you lying to your customers and when they ask question about your business practices you become irate and refuse to work with them? I assume you hold more standards at a higher level.

I asked for a refund not because I did not like their service or product. I asked for my refund ONLY if they could not give me a solid date that they could do in writing. I was not even given a reply as a matter of fact my reply was my money in return. Now that was in Jan 15 of the year 2013. I had waited 3 months and read every update.

Would I have made that purchase if I knew the product was not going to be shipped until 6-7 months later? I believe I would not be so ridiculous. Now was I mislead into purchasing a product? Now how many out there now believe the product will be shipped soon?

This has been happening since July of the year 2012. I believe you have a better business sense of what your customers want in your products right?

Edit: Fact every month they change their website estimate of shipping soon to the next month I have seen this happen already 3 times .... So far