Quote from: TeamWinMiner on August 30, 2017, 09:04:28 PM

Quote from: jeblond on August 30, 2017, 07:45:43 PM

I just made a withdraw of 50$
Amount: 50$ = 0.1249452 ETH (NOT really, 0.1249452 - 47.7 USD at the time of withdraw), 1 ETH was 382.05 USD, you used 1 ETH -> 400 USD exchange rate
WinMiner fees: 0.00374835 ETH
Transaction fees: 0.0005 ETH
Total: 0.12069685 ETH (46.16 USD)
So i lost 8% in fees
8% is just to mutch...
And i cant believe that exchange,and transfer fees are 5%....

WinMiner base currency is USD. That means that your balance (in USD) is guaranteed and protected from coins fluctuations. To do so, WinMiner exchanges coins mined into USD.

When a user wants to withdraw, we take the balance (in USD) and carry out the user withdrawal order, whether a PayPal transfer (in USD) or BTC or ETH (in which case we purchase the coins for the user and make the transfer).

When buying ETH or BTC using USD a fee is imposed by the exchange, usually in the form of an exchange rate. In your case the exchange rate was ~400USD for ETH by the exchange.

Deducing our fees (3% = 1.5USD) and the ETH transfer fees (~0.2USD - you can verify that looking at the block explorer for your ETH transfer) from 50USD brings your net to ~48.3USD.

~48.30USD would buy you 0.12069685 ETH at the exchange and this is the amount we transferred to you.

Hope this clarifies.

BTW, at the request of our users we are working on adding a feature that will allow users to choose their own base currency - that way a user that wants to be exposed to the volatility of a certain coin and would want to withdraw in that coin could keep his balance in that coin and avoid exchange costs.

I tried winminer and I think that you did a great work. Congrats!

I think that option to choose base currency is necessary to avoid fees when converting $ to ETH or BTC.

Also when changing algorythm more than once per hour I think is hurting revenue. If you change algorythm you get at least 30s dowtime, do this 6 times per hour and you have 5% downtime. And also I don't know if it is good for the hardware to fluctuate so much in temperature...

So you have 5% downtime, 5% converting fee, 2% base miner fee and 3% winminer fee... this is arround 15% ...

Don't get me wrong, but I think that you shuld think about this and try to do something about this...

And please, can you activate button to delete unused rigs in live stats.