Quote from: roserbezov on September 01, 2017, 01:35:54 PM

I think soon the things will get better. After all, there is NO COMPANY IN THE WORLD that likes disappointed customers. They definitely will take some measures to improve the customer service.

I am also waiting to receive the BTC addres, but I understand the bad situation they are into.
I've made order(#75834) of 2 miners + 1 controller on 13.08, when they still had everything in stock. I opened a ticket to receive the BTC address and while waiting to receive it they run out of stock. They asked me if I am still interested in buying and do I want to be informed when the new batch is availabel, so I could "preorder" before the main sell starts. I asked that I'm still interested and asked my order to be updated to 4 miners + 1 controller. My order was updated just like I wanted. And on 25.08(friday afternoon in my country) I finally received the BTC payment address, that was valid just for 2 days.

BUT, I had no bitcoins available, because the bitcoin price was changing so fast and I could lose a lot of money. I had account in bitcoin exchange, but there was no way I could make a bank wire transfer to the exchange site the same day. I've ordered it, but it was confirmed the late afternoon in this monday - 28.08, when the BTC payment address was already not valid Grin

So now I'm just waiting with the guys from the last batch orders for updated BTC payment address.

But there is something more important I wanted to mention. If my order from the middle of the month is with number about 75000 and the last orders from the new batch are with numbers about 91000, this means that for 15 days thay had more than 15 000 orders. This is like more than 1000 orders every single day. And we have only Lily and Jasmine to deal with them, and Steve for the more complicated cases. So let's be a bit more patient!

Wow, my order is #89374

I'm sure alot of people are like me that have duplicate orders outside of our main ones like mine but can't cancel the other orders since the holds that we're placed.

So we are clogging up the list with unneeded information.

But my BTC clears in 13 hours so either way depending on their work schedule we may not hear anything for days if they have the weekends off to be with their families (although some people won't care and would say they should work)

I'll personally be happy as long as I hear something by Wednesday their time.