Quote from: LiveCoin on September 04, 2017, 02:31:08 PM

Quote from: joeyjj on September 02, 2017, 06:24:18 PM

Livecoin: I have 17 withdrawals stuck "in execution", some for MORE THAN ONE WEEK

Hello.
We have checked your ticket. Since you placed your ticket publicly and thus violated terms of services, we also decided answer to you publicly.

VSM - amount must be an integer (we have warning on withdrawal page), you used decimal, that is why 8 of your withdrawals get stuck.
GOLOS - instead of wallet, you used memo, that is why 2 of your withdrawals got stuck.
LEO - you used incorrect or non-existent address, that is why 6 of your withdrawals got stuck.
EMC - incorrect work of node, 1 withdrawal got stuck.

All in all, 16 from 17 withdrawals got stuck by your own fault. Any of such an incorrect withdrawal requests may be lost, we have a proper warning of this in withdrawal form. So you must be carefull, since we can not return all erroneous withdrawals, it doesn't depend on us sometimes.

Thank you for the reply; I don't mind that it's public, it will be useful for others. I will absolutely correct issues where I can. I have to disagree somewhat that they're all my fault, but please take this as being constructive and not criticism. Here's why:

All of those transactions were done via the API. It would be helpful if that information were provided not only on the website, but in the API. Further, the API should not permit invalid transactions.

For VSM: if the amount must be an integer, you should reject requests that are not integers, you should throw an error.
For LEO: Blockchain wallets simply don't allow withdrawals to invalid addresses; the transaction would not be processed. So the LEO problem would simply mean that the LEO is still there and hasn't been sent anywhere.
GOLOS is clearly simply my problem, of course, though in general these should be rejected if only a memo is provided.

Which transactions will you be able to cancel? Is there anything I can do from my end to help?

Thank you again for the reply.

EDIT: for the record, I've been using Livecoin for a couple of months and, even with the conversation above, it's been great. Anyone reading this: don't let this stop you from using Livecoin, and definitely don't listen to anyone saying "scam". It's a good site, and I'll be continuing to use it.