Quote from: Gareth (BitInstant) on May 15, 2013, 09:21:38 AM

Quote from: URSAY on May 15, 2013, 12:45:50 AM

Quote from: rwheeler on May 15, 2013, 12:30:49 AM

Quote from: URSAY on May 14, 2013, 02:18:16 PM

Quote from: rwheeler on May 14, 2013, 02:11:33 PM

Quote from: Gareth (BitInstant) on May 14, 2013, 09:09:39 AM

Quote from: rwheeler on May 14, 2013, 12:56:52 AM

Quote from: baggage on May 13, 2013, 08:51:12 PM

Ursay,

It's been over 30 days since my orders. I have entrusted Bitinstant with $900 of my monies without any compensation. I have now realized that the company you are working for has been giving me the runaround in the hopes that I will go away. My patience has ran out after time and again you telling me you are working on my issues.

Why are others being taken care of while I've been waiting for over a month for my bit coins???
Totally unprofessional!

$900 + 33 days= 0. I want action now

Is anyone out there experiencing what I am going through? Is anyone taking legal action in which I can take part?

Any help or advice would be appreciated.

Baggage

Contact bitinstant support, give them a bit of leeway with trying to help solve the issue.
If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc.
You could pursue legal action to recover funds, although it will be difficult.

We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed.

Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them.
I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage.

Do you have any info which will allow me to find your order and help you with a resolution? Did you log your issue at bitinstant.com/contact?

URSAY, I have pm'd you twice now. I have contacted bitinstant support. You yourself said the problem was in the queue.
My email is rory.wheeler@gmail.com
My order is https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19
I now am waiting 21 days and counting. I get the same response each time I ask, about providing details.
You must understand, why after 21 days, why I feel like I am getting the run-around, and why soon I will seek other avenues to recover my funds as well as providing as much negative feedback I can about bitinstant.

I don't have any current PMs. You had not provided any info which would allow me to look up your order in your last posts.

With the info you just provided, I can confirm you are in the support queue. I apologize for your delay and I hope that we can bring you a solution very soon.

A manual transfer was performed for this order on may the 1st and that manual transfer executed fine.

baggage - please check your emails including the spam folder and look for your VouchX code there, if you can not find it then we can resend the email but your order has in fact executed.

"A manual transfer was performed for this order on may the 1st and that manual transfer executed fine."
In reply: Well Bitinstant says I received a voucher. I say I didnt. I have checked and double checked my email and believe I did not receieved the vouchx voucher code. I have checked and double checked everywhere I use vouchx coupons and no luck.
To resolve this I believe Bitinstant should be able to provide the following evidence:
-details of who the bitinstant rep was that send me this manual transfer
-details of the manual transfer
-send a copy of the voucher code to my email (as quoted in the order).
If Bitinstant cannot do this (particularly providing the copy of the code they apparently send me) within the next few I must conclude I am being given the run-around.
Regards