Well i ordered a pallet and no response at all other than automated "we only accept wire for this, how do you want to pay"  All they need to do is send pallet people wire instrucions, but we did not even get that, hell  bitmain is automated right when you checkout it shows.

So not sure what you mean by regular communication, you mean the automated back and forths?  Only communication should be (here is wire info or bitcoin address, as soon as payment clears items will ship).  Or would be nice to hear something like (we are not shipping till whatever date, or we are processing orders xxxx-xxxx today.  Anything is better than nothing.