Can i ask how much are we talking here? thousands? i want to judge why it might take so long, if lots of money i cant understand time lag. I am confident they will solve your problem btw, its just there are more people in crypto than ever before, yes its maybe not a good enough excuse.
It's not enough to justify some kind of massive internal investigation. They know who I am there is no question. They have no reason to believe I have been hacked
I did not remember to copy my 2FA key when i made kraken account, opps, now worried if i redo 2FA i mess it up and get locked out like you.
You should be very worried. That's exactly what I tried to do, enable 2FA to protect my account and save the private key backup and something got screwed up in that process.