Quote from: bitjoin on September 12, 2017, 01:49:49 PM

Dude i would give it 24 hours from now, take a walk, try to chill out, i know its frustrating, i'd be the same. To give you some confidence i have been moving money in and out for last few months from kraken, fiat, crypto etc etc no problems. You've probably got their attention now with the posts, just have to wait a bit. My mrs did a verfication recently took nearly a week for that to go through.

This is sound advice. If they say they need a specialist team to look at it then that can only be a good thing for you since it seems you are ticking all the correct boxes if you have all the information they require and all is well with your account I see no reason they should not allow you back in.

You need to also realise there is a darker side to all this would you be happy if you woke up one day and all your fund were gone because someone managed to gain access via social enginering I think there security is robust and that can casue problems when you need access to your money.

You have options available to you if they fail to assist you and you have all the documented evidence there.

Take 24 hrs to relax and let them deal with it.

If they don't.. Seek legal advice.