Quote from: Prothius187 on September 13, 2017, 12:59:14 AM

Quote from: cryptopay_support on September 12, 2017, 10:13:58 PM

Quote from: Prothius187 on September 12, 2017, 09:55:05 AM

Don't trust them. They're a scam. I filled out the documents for their card, and then sent bitcoin. Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same. Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them. They refused the refund. Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email. The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin.

Stay away from them. They're dishonest and crooked. Lost $70. I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.

In response to what you said here:

Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request.

Your agents didn't offer a refund, and I asked her for one. I'm an American living abroad in China. Did you not think of this? There are many Americans living in other countries. So in reality, what you're admitting to is a lie. When your agent realized that I was living in China, and in fact I wrote an email to her stating why did they deny me, because I'm living in China, she gave me that unethical response from you.

I wrote an email last week stating:

Also, you do realize that I don't live in the US? I live in China...

And another email I sent:

Otherwise, you need to refund me for my plastic card, and expedited delivery and for my virtual card. I paid both of these using bitcoin. You will need to refund my bitcoin, so that I can draw this money out.

The response was:

I regret to inform you that we are not licenced to offer services to the US residents or citizens, which is stated in our terms and conditions. That is the reason why we were forced to deny your verification, as well as to suspend your plastic card and cancel a virtual card order. Sorry for the inconvenience caused!

Again, you did NOT refund me after the request. In fact, you merely stated, again, that you were keeping the money because I didn't find in the terms of service where it stated this. You trying to convince people that you're not scamming them isn't true. All of my verification paperwork I sent to you showed and proved I lived in China, and yet you still just used the same excuse. The reasoning is so you can keep the money.

If you weren't trying to be dishonest, then do a refund to my account and I will confirm it here. Your admission above that your agents would have 'refunded me' and you trying to say I scammed you with incorrect information is fraudulent. I can prove what I sent to you is accurate data, and I can prove you haven't refunded me.

The facts presented from you already are:

1. You don't accept Americans
2. If the application was accurate, your agents would have noticed and refunded the money

You did none of the above. You didn't identify immediately that you don't accept Americans, even those living abroad who are NOT in America. I know the limitation for this, but many of us are living/working abroad and haven't had issues with this in the past. I know America limits deliveries of these debit cards there, as I was a customer of Wirex for years and they sent my cards to China. Secondly, my application was accurate, and yet you lied that your agents would have refunded me. They never did. I identified to them that I live in China and what was the problem. When they told me, I asked for a refund clearly, and instead of refunding, you scammed me and kept the money.

That is the truth, there is no exaggeration my part. I paid you in good faith, I sent you accurate information about me, and you've chosen to simply keep the money. If you're not a scam, then arrange to have my bitcoin returned to me through your agents. I will update my posts here if you do it.

If you don't....then everything is exactly as I have stated about you.

WaveCrest:

Quote

Sorry, we do not provide our services to US citizens and residents of the USA whether located on US territories or abroad.

We do not offer any of our services to US citizens and permanent residents.

We reserve the right to monitor and block registration from the USA and/or from US citizens and residents located on US territories or abroad.

We reserve the right to block any account without prior warning should we have a suspicion that a person or a business is trying
to provide misleading informationwith the purpose of concealing their US location or affiliation.