Quote from: Prothius187 on September 14, 2017, 02:31:17 AM

Quote from: cryptopay_support on September 12, 2017, 10:13:58 PM

Quote from: Prothius187 on September 12, 2017, 09:55:05 AM

Don't trust them. They're a scam. I filled out the documents for their card, and then sent bitcoin. Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same. Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them. They refused the refund. Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email. The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin.

Stay away from them. They're dishonest and crooked. Lost $70. I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.

I have made another request for a refund from you based on your feedback here that there is no reason you wouldn't refund me. I will report here in the forums your response. If you're not using unethical business methods, then you now have every chance to rectify this situation...I look forward to seeing your response in email.

Update on Cryptopay.me response: They contacted me to explain that there had been a misunderstanding. They have refunded the money I provided to them in full, and I have already received the bitcoin back. Their system is actually quite fast in processing bitcoin withdrawals.