Hi

Due to timezone differences (I'm European), bithumb hasn't been able to contact me by phone.
I tried calling the bithumb helpdesk line: 1661-5566.
Unfortunately I was greeted by a Korean-speaking robot voice who, I presume, instructs to press number combination X for department Y.
I probably would need to contact the verification department.

I would appreciate some guidance with this issue.

Bounty: 5USD in BTC given to one person who helped me significantly (randomized with weights, or first answer, I'll see)
Thank you for your time.