Quote from: bitcasino.io on September 14, 2017, 11:52:31 AM

Hi ktetris,

We have agreed with Askgamblers, given their extensive reputation in the industry as a trusted independent 3rd party, to help handle any customer complaints. We will be abiding by their decision given any customer complaints.

Why they rejected your claim is unknown to us but they do look at multiple aspects before accepting a complaint.
For your information, they have an FAQ to think about before submitting one which can be found here: https://www.askgamblers.com/submit-complaint-p47.
Our goal is to keep a fair and safe environment for all of our users which also means providing clear options to resolve complaints as possible.

Best regards,
Bitcasino.io

Hi,

Full disclosure, I do not have a ton of information on ktetris' claim.

Regardless of ktetris' claim, why are you directing a player to an affiliate site "askgamblers", when you are licensed by a regulatory body?

To me, you are discrediting your own licensee ( curacao ) by doing so. Does curacao not have any interest in protecting players that play at site they regulate?
What rules are you forced to follow as a business licensed by Curacao?
1) Pay the fee
2) Huh

??

Who owns askgamblers?
What kind of business deal do you have worked out with them? How can we be sure that their "rulings" are unbiased?
I'd love to have a conversation with the owners of Bitcasino, the Curacao Regulators as well as AskGamblers.com