Quote from: coinYeeha on September 16, 2017, 10:15:37 AM

3. Why they are blocking users without notifying them via email? (the news section is blocked too)
4. Why they haven't given any information or status updates about the IP blocks or hacking attempts on twitter or facebook yet?

More information would of course have been better - but if sending an (automated) e-mail to every registered user is an overkill or not, might be debated...
manual e-mails are certainly out of the question..

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5. Why their support isn't reachable without being logged in?
6. Why there's no update about the situation since the 8th of September (six days!)?

That you have to be logged in to reach support is quite common Sad

- and even if it wouldn't - if you can't reach the homepage, you can't follow a link on that page to support either...
So the only option would have been - you have saved the support e-mail address somewhere, so that you can ask that way...

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Update:
https://www.reddit.com/r/Domain/comments/6yv9u8/did_novaexchangecom_just_steal_my_bitcoin/dmwbkyz/
"I'm able to log in now but I a unable to remove any coins because I never, ever receive the confirmation email. I've been trying this every day for the last few days."

Personally, I couldn't reach Nova for about a week with my normal browser, both via Home-Network and mobile connection. But it did work when using a TOR Browser, but slowly...

Since Saturday, mit Home-Network just works fine again, but my mobile connection still doesn't get trough (so they probably unblocked a few IP-Ranges)

I just returned to Nova to dump one particular coin - mostly exchanged it against the one I signed up on Nova in the first place. Withdrawal always worked very fast, confirmation e-mail always within a few seconds at the max.
So the person that doesn't receive the confirmation email might check: What e-mail Address is on his/her Nova-Profile? - and - if this is correct - are all the confirmation emails in the spam filter?

BTW - this is rather a short thread, but I notice people posing the same questions ever and ever again - although they have been answered - so nobody seems to read what others explained?
(Summary - some IP-Ranges are blocked, it you are affected, you might use a TOR-Browser - but the Exchange is up and running...)