As with most other gambling portals, we find it important to have an independent third party as the place where customers can escalate complaints that they don’t feel we’ve resolved to their satisfaction.
While AskGamblers is a well-known affiliate in the industry, quite separate to this it has for a long time offered an independent third-party complaint service respected by players and casinos alike.
Given their reputation we are happy to use them as the first point of contact for player issues, though players are obviously well within their rights to go to our regulator if they prefer.

Cheers,
Bitcasino.io