So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.
Where was the notice to go to Minerwarez? I did not get it. Once my order was in at Canaan I assumed I was waiting for an email with a bitcoin address. Only after not getting anything did I come back here (and that was after going to the support page on Canaan and seeing nothing).
This is on them, not me, nor the hundreds (I suspect) of others who are still not aware.