So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.
Bullshit. We were expecting to be dealt with in order AND the Canaan rep said he wasn't certain if switching would provide delivery faster or slower. That's exactly what he said in an email.
Sure you roll the dice and order from both, as I call that's pretty much what the Canaan rep said was the cause of the problem, duplicate orders.
I did post in this forum and sent an email asking for service in FIFO order, from either source, and got nowhere.
So at the same time I put in the leg work and got screwed by not only the Mfr. but also people like you.
No hard feelings, hopefully a poisonous bug doesn't crawl out of your miner.