Quote from: HashZilla on September 22, 2017, 03:55:52 AM

Quote from: Steamtyme on September 22, 2017, 03:37:57 AM

So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.

Bullshit. We were expecting to be dealt with in order AND the Canaan rep said he wasn't certain if switching would provide delivery faster or slower. That's exactly what he said in an email.

Sure you roll the dice and order from both, as I call that's pretty much what the Canaan rep said was the cause of the problem, duplicate orders.

I did post in this forum and sent an email asking for service in FIFO order, from either source, and got nowhere.

So at the same time I put in the leg work and got screwed by not only the Mfr. but also people like you.

No hard feelings, hopefully a poisonous bug doesn't crawl out of your miner.

Of course never any hard feelings when poisonous bugs are involved... lol.
The double orders referred to were placed within Canaan.io. They are entirely separate from the distributor, and if at any point Canaan.io sent me an address for payment i would have jumped on that as well. The other form of double order was requests for extra miners if you did receive communication from Canaan.io.
I saw this new distributor as a bulk order pallet receiver, the people that it is easier to deal with from canaan's main warehouse. So I ordered a few units, because I was still being strung along on my original order as well.
I'm just saying that, everyone here had access to the same info I did, from the time Steve put his e-mail in the forum, as well as access to the homepage. Sorry if you didn't get units, maybe you are lucky if my units look like the above pictures... Hope not. First thing I did after securing my units was to share the option to order from the distributor on a few threads here.

Seriously I did not mean to offend anyone but this industry is not focused on customer service and you should not expect them to take care of you, stay vigilant.