Ok so I just called the toll number, they told me they don't accept videos. + my screen shots of my account were in 2014 and the ones on 2015 are just logins to my account. Should I seek other lawyers in the US who accept videos? I was sure my video was enough I mean why would I take a screen shot if I have a video.
Edit
Is it a good idea to take screen shots of the video even though it was from my phone meaning it's not a screen shot from a PC or laptop?
FWIW my evidence was smartphone photos of pc screen showing balance & date info. So it shouldn't matter if it's not a "proper" screenshot IMO.
I would imagine that, annoying as it is, a still photo will usually go down better in cases like this as it will make it easier to keep a paper file of evidence, share discovery, etc.