Safedice is a huge platform. The admin should at least hire a few person for support rather than handling each of them on his own. People are waiting weeks for a reply.
Most support issues are cold storage / hot wallet related, thus I understand that the admin prefers not entrusting those parts to anyone else. But indeed the general email support / community management aspect is slightly lacking, which is a pity for a site that has proven itself to be trustworthy so far. I'm sure that with more consistent customer support more players would be drawn to SafeDICE.