Very Big issues with Victor and his level of support lately; 7 btc at stake. Truly unfortunate that he is ignoring emails, will have to share the bad story here.
From this post, I didn't understand what is exactly your issue. Please post more details about your issues.
What I know about Victor is that he will not be online most of the times but once he comes online he will reply and that is not good for gamblers who are facing issues. He should engage some support team members to answer gamblers quickly.
I wil post the full details, with screenshots, timestamps, etc if Victor doesn't resolve this off-line. I'm giving him a chance to make things right; I'm sure he's busy with school and that's the reason why he's not in here, or answering his emails for over 24 hours.
But usually after 24 hours he will reply it oncr and then keep going on it. Whenever £ have issued on here, he always replied any single of my issues and fix it ASAP. But I do not know about your problem here. May be it is right thing to post your issues on their support first. And you do not really need to post it here after it not yet confirmed from their emails