Quote from: ZacsCustom on September 26, 2017, 05:56:24 AM

This service so far has been Good, but the turn around times are always hit and miss, sometimes I get the returns fast, sometimes I get them slow and sometimes outside of the promised window of 3 - 12 hours and I have to contact support...

Support for the past 5 months has been good, except for this month and last month, it's been really sluggish at best from what I can tell and from what my friend can tell as well. Usual turn around time for support was 12-18 hours, on a good day it was 3-6 hours, but recent months it seems like if the email isn't important, it'll just get discarded and not replied to...(Sent in 3 emails before and never received a response...)(Friend sent in an email concerning his $100 in btc transaction, so far he's been out of it for 4 days)

Overall, the service is Great, but the recent months I'd say take caution with their support being very very slow(sometimes) and most times the turnaround is within 24-48 hours(Rare transactions)(Most are done within 12ish hours give or take hopefully...)

Thanks for your feedback.

Yes, we have some delays with our supports reaction speed. This situation had started after we first in the world give "freeze rate" to our customers. Now we have a very fast increase of new clients and it is great. That's why our support sometimes works slower than before.

But every single day we are working hard for expansion and optimization our support team. We sincerely hope our support will be work faster than before very soon.

We are doing all possible for this.

By the way,

Currently, average market rate is: 3961 USD / BTC

Currently, BTC exchange rate Hiribi.com is: 4357 USD / BTC