Wait, so they are saying the funds were stolen? Because according to the blockchain, the funds are still there.
https://blockchain.info/address/1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr53.46700611 BTC to be exact.
I think they are just misunderstanding what you are saying. Because even they admitted the funds were never transferred out of your account.
I don't think anyone knows what hes saying.
I agree. I think the best thing to do is to send a longer email rather than just hitting a few points. Summarize the entirety of what has happened and what you are requesting them to do. Nothing in your email or their indicated an account hack until the last email where it appeared out of thin air. I think someone just misinterpreted something along the way.
Fully agree. The transaction is verified (more then 400 confirmations). Blockchain shows no further movements from the account. She just misunderstood your question.
Still the question s: why the amount it's not reflected by your MTGOX account?