Quote from: assa12 on October 01, 2017, 06:03:00 AM

comes code,can not go to the exchange.What's the matter?

Hi there! If the problem still stands, could you kindly clarify which exactly code you've mentioned? What exactly is going on?

Quote from: mrdeposit on October 04, 2017, 01:44:58 AM

Why should we wait 30 minute to deposit tokens Huh

It shouldn't be like that, but as we know, it isn't. Is it OK now?

Quote from: Coinadvisory on October 04, 2017, 02:02:24 AM

We have maintenance, will update it soon.

Didn't think they've meant 20 HOURS!@!?!?!!?!?

Don't use this exchange for trading, they will just halt everything without a clear mention/information. Terrible

We totally understand how that might have seemed. Extremely sorry about that. We have put on the announcement in your "Account" section, the support team had been replying instantly, and our community in the Trollbox chat had been provided with the fresh info about maintenance process. And of course, our developers were doing their best to implement the updates as soon as possible. They have completed this goal. Please forgive us for any inconvenience caused, it never had happened before and it never will.

Quote from: sammy007 on October 06, 2017, 07:31:19 AM

This piece of shit didn't process my withdrawal, waiting for 2 days already. Support refused to reply. SCAM.

Hi there! We are extremely sorry to hear that. Chances are that your withdrawal had proceeded successfully, but just in case - had it? Is everything fine?

Quote from: mentalpanda on October 11, 2017, 06:41:53 PM

I have a little balance stuck in the wallet. I have sent a ticket regarding the issue, but no response. I have to admit that i actually gave up and lost my hopes. I wish you all good luck because you all will need it. I will never EVER use hitbtc again.

It's heartbreaking to hear that. We would be so happy if you could provide us with your ticket ID, so we would check it and make sure that your issue is about to be resolved. And it will be resolved.

Quote from: Dopert on October 12, 2017, 10:51:41 AM

By many exchanges i dont know which time frame they are, so i can compare with the placed orders. Never see a little clock how late it is on the exchange it self. Maybee an idee to put a little clock somewhere. Embarrassed

Hi there! HitBTC uses UTC time. Check out the "My Orders and Trades" section in the exchange window.

Quote from: dlhezter on October 13, 2017, 02:25:44 PM

id experience to use this exchanges last 3 days and my process works so smooth and no issue, why those other clients of this hitbtc had more complain? is it true that the other transactions on that site are stuck and no more response from the support team? is it safe to use again this exchanges or maybe i will switch to bittrex for more better service? im afraid to get stuck too.

Hi there! How's it going by now?

We believe you have found out that transactions operate just fine on every currency, and if there's an issue, you won't be left alone with it.
It's important to know this: every issue receives attention from our support team, every request is resolved (you could see it even in this exact reply). Our goal now is to minimise the time delay. We are striving towards it, and it's getting better.

Quote from: WillyC on October 15, 2017, 06:34:04 AM

Question about the HitBTC affiliate scheme. It some places it says there's a 50% revenue share, in other places, it's described as a 50% fee rebate. Which is it? If it's a 50% fee rebate then it depends heavily on whether the trader is mainly a maker or taker, if it's a 50% revenue share, then I'd assume they pay 50% of the transaction revenue, which would be 0.045%.

Hi there! Thank you for your interest in HitBTC. Once you've started participating in HitBTC affiliate scheme, you're receiving up to 75% of trading fees which your affiliates are paying. Speaking briefly: you make money on takers.