Quote from: Imikocha on October 01, 2017, 02:30:27 PM

Quote from: nijmaneb on October 01, 2017, 02:25:26 PM

Quote

You?ll notice Kraken charge a 0.00500 ETH for withdrawing ETH. Ignore the transfer fee. Electroneum Ltd. will absorb this charge and issue the full amount of ETN including any bonus.

This is said in your Kraken guide. However, I just transferred a small amount of ETH and the 0.005 ETH were deducted. It is only a small amount, but I'm nevertheless a little upset. Can you explain why that is? Many thanks in advance.

Hi! I can only urge you to write to them if it has taken some time to get your fee absorbed. The absorbtion is normally done manually as far as i have understood, and it can just be the case of someone not getting to it yet.

I have notified the devs about this right now, but a support ticket is never a bad idea: support@electroneum.com

Unfortunately nothing happened until now, so I am going to write to support. Wink