Post
Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
by
kraken-elizabeth
on 01/10/2017, 18:00:00 UTC
I submitted a USD withdraw request 2 days ago,  but it's still in pending state.  I am worried about it since the previous withdrawals completed within 24 hours. I don't know what happens in your website, but I can't wait for so called "undetermined period of time" fixing and I MUST get my money back to either my bank or my account  within one day!!!
The ticket number is #713779, I escalated it, and I will keep escalating until it is addressed!

If your technical team cannot address the issues in a short time, I am going to cancel the withdrawal and get the refund to my account.  I notice there is a cancel mark at end of the withdrawal record, but I don't know if the cancel action will lead to limbo state that I have to wait for a longer time.
Kraken support team, please give me the answer!

If you would prefer to cancel the transaction, and the red x is still visible. Please press it and the funds should be returned to your account within a few minutes.