Well, I have come to the conclusion that it's not about miscommunication but stupidity.

Check the next tread  of this JappoSoap. The advice is nonsense; the Bitcoin address changes with every transaction.

Any advice?

Cheers, Hans

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Hvanra, May 23 01:56 (JST):
 
I am very sorry but I think we are having a miscommunication.
Nothing has been stolen.

I said that bitcoins were sent to my MtGox "account" (1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5), and that the funds are not showing up in the MtGox "account" that should have received them.
 According to the blockchain, the funds are still there.

https://blockchain.info/address/1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5

3.46700611 BTC to be exact. There are over 400 confirmations.
It is just not showing up in my Mt Gox account.

Thank you, Hans

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Linda Support, May 23 20:39 (JST):
Hello,

Thank you for the email. I am sorry to inform you that we are unable to locate the transfer with the Bitcoin address 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5. You can find your Mtgox Bitcoin address from the steps below

-Login to your Mtgox account
-Click on "Funding options" and select "Add funds" and choose "Bitcoins" from the drop down
-You will find the Bitcoin address of your account.

Please contact us back for further assistance.

Thanks,

MtGox.com Team
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Hvanra, May 23

I can prove that the address was used sending an amount from my Mt Gox account!

Please check this transaction in my account history: 2013/05/18 09:55:57 Withdraw  0.81385120 Bitcoin withdraw to 147gae1XZnB3F18HRusqKu3MfaH8Er2hpt

according to this: https://blockchain.info/nl/tx/0dd62e4644f1b7f47590edbeb860a7da794b0d51217bd0433ae4eaff7f54587d

the send address was 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5


So this address was be used with my Mt Gox account.

 

Maybe something has gone wrong in your database?

 

Hans