Quote from: Kraken-Septimus on October 04, 2017, 05:03:18 PM

Quote from: thenarog on October 04, 2017, 01:25:23 PM

BE VERY CAREFUL FOR KRAKEN USERS.

there is a big issue with kraken.

Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.

Now i ask to close my account, and get my money back, and they don't want to do it.

I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame

A request for certain information has been requested from you multiple times.

Please provide this information in order to confirm your identity. If we cannot confirm your identity, we cannot confirm you are the original account owner and thus would not be able to provide you with a solution.

This issue will remain until we can confirm you are who you say you are. Please provide the information that has been requested of you.

Quote from: puffin888 on October 04, 2017, 03:22:30 PM

I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account. I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time. Let's keep on pushing them.

I am passing this onto the appropriate team. Thanks for bringing this to our attention.

I provide you 3 times , 3 times the proof of my identity. I give you id paper, screenshot, history of the account, name , birthdate...3 times.

You did everytime, the same move.

1 : you ask for paper, i give it to you. No answer from you or an answer "it's difficult to change an email adress"
2: again, i contact you, again you ask for papers. Again i give it to you. No answer from you 2 months.
3: I contact you again . And again you ask for proof for my account. I give it to you. No answer from you and again you said "it's complicated"
4 : NOW AGAIN. YOU ASKING FOR THE SAME THING

HOW MANY TIMES WE WILL PLAY THIS GAME ? 7 MONTHS LIKE THIS ! 7 MONTHS

And i don't want to keep my account, why i should level up ?. The worst of it that i received this one time :

"We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.

Best regards,
Chug"

How course i try it, and it doesn't work... Because an email was send to my old email adress.
So now, i have two accounts with one email who doesn't work and one account who have nothing on it, and with new email.

What i have to do now ? Give proof that i'm the owner of the second account ?
What a joke this story.

I will never have an account on your website again.