Quote from: Bitinity on October 05, 2017, 07:11:47 AM

Quote from: rouletteking on September 24, 2017, 12:15:42 PM

Quote from: klf on September 24, 2017, 04:17:44 AM

Quote from: rouletteking on September 23, 2017, 09:44:53 PM

Very Big issues with Victor and his level of support lately; 7 btc at stake. Truly unfortunate that he is ignoring emails, will have to share the bad story here.

From this post, I didn't understand what is exactly your issue. Please post more details about your issues.

What I know about Victor is that he will not be online most of the times but once he comes online he will reply and that is not good for gamblers who are facing issues. He should engage some support team members to answer gamblers quickly.

I wil post the full details, with screenshots, timestamps, etc if Victor doesn't resolve this off-line. I'm giving him a chance to make things right; I'm sure he's busy with school and that's the reason why he's not in here, or answering his emails for over 24 hours.

SO is this resolved already? Can you confirm it, you have opened this discussion but you give no updates after more than 10 days. Dont make it like an abandoned issue, but I hope it has been solved already.
@Victorhing, can you confirm about this case?

This has been resolved on our end. We always try to respond within 24hrs of receiving a support email.