Quote from: URSAY on May 24, 2013, 09:29:48 PM

Quote from: FireBlazzer on May 24, 2013, 09:17:17 PM

Quote from: URSAY on May 24, 2013, 08:55:19 PM

Quote from: FireBlazzer on May 24, 2013, 08:33:26 PM

Quote from: kodo on May 22, 2013, 12:10:13 AM

Was my issue resolved.....yes. Did i lose money due to the wait yes. My transfer was going to Bitstamp and by the time i got my funds to buy the coins the value shot up as it is still doing. Will I ever use their service again - doubtful. I have yet to see a valid explanation and apology to all of us formerly loyal customers. I am watching this thread even though my issue was resolved days ago and they are still robbing people today. They must be low on money or seriously incompetent and i think it is the first of the two. Since they know there are problems it is fraudulent for them to keep taking your money knowing you will either be burned or wait a month. So sad. Good luck to all you other victims out there.

the key is to make sure everyone knows about it.... screen shots of the complaints on this thread are by far the best thing to show others.... it destorys the trust that bitinstant desperatly needs in a area were trust is absolultly critcial.

bit instants owes me hundreds of dollars also.... and refused to give me even a penny of it.. in fact they refused to give me the full pruchess price of my bitcoins as well... and refuse to refund the fee they charged.

so what do you do when a company robs you?... make sure everyone knows about it.... it will cost them 1000x more then the money they owe you.

spread screen shots of whats going in here to all the social midea sites, let everyone know.... twitter... reddit... facebook... myspace

put up pictures of complains on this thread to pinterest and tumbler.... then book mark those pages.

do you know how to make web sites and webpages?... its very easy.. free.. and you can get alot of traffic on google with basic seo tips.

make some reivew web pages.... and give this company a reivew of your experiance with them.

this company wont stop ripping people off until we hit then were it hurts... its wallet.

i strongly encourage you to do, what many abused customers are doing... .spreading the word.

they dont even need to know what bitcoins are.... they just need to know to stay away from bitinstant and why.

hey bitinstant?... enjoying the money you ripped me off for?..... not as much as i enjoy seeing the thosends and thosends of dollars ripped from your wallet as more and more people find out how you are ripping people off.

i gave this company every oppertunity to settled what it owed... i gave them 100% fair warning... they wanted to ripp me off?.. fine... but it will cost them... thosends and thosends and thosends of dollars... and thosends of customers.

i strongly encuraged any one who has had a negitive experiance with bitinstant to report it to others.... social meida sites are how customers get there "say"

its been estimated that 1 like on facebook generates over 100 dollars for a company... now do the math in reverse.

dont beg them to please give you your money they owe... . dont get on this thread and beg them to keep there word after they took your money..... FIGHT BACK YOU HAVE THE POWR NOT THEM

if they are holding your money.... dont come on here and beg for it.... you dont need to beg, its THERE responsibity to keep there word.

no customer... should have to come on this thread.. and beg for there money.

dont be affraid.... tell them give them your money back or your going to the public.. and if they dont... GO TO THE PUBLIC... thats customers true main defense in a type of buisness like this.

I am showing that you had a price correction issue recently for which we asked if we could refund you a specific amount of btc to resolve your issue. You agreed and your refund was sent.

Is there another issue that you needed resolved? The best way to get a resolution is to communicate with us directly about what your issue is and how it can be resolved at bitinstant.com/contact

I'm not seeing that you have any open support issues so how can I help?

i spent almost a month telling your company how much you owed.... i asked for as mear fraction of what i lost.

your company did everything it could to ignore my refunds reqeusts.... played deaf when asked for fee refunds... played deaf when asked for compansation for my losses.

(and i think everyone in this thread already know about the lack of responsivines from customer suport emails.. enough said about that)

after nearly a month.. you offerd me 0.5 bitcoins.... less then the minium btc of the price band that you your self gave me (65-70) usd

i am no longer willing to spend additonal time chasing your company for my money.... so i cut my lossses and took your meager offer.

and that is reflected in my honest staments about your company.....

however if you think my memeory failed... it didnt

if you thought you could treat me like that... ripp me off... hold my money for nearly a month.. and think thats just okay?.. No.

you were wrong about that.

im sick of asking you for my money.... so instead you lose me as a customer and everyone else i am connected to... and this is a well connected world.

Directly from your support request on 4/29...about a month ago...

BitInstant - "Would a refund of .5 BTC resolve your issue?

FireBlazzer - "Yes... fine... 0.5 BTC, bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe"

How is it that we are "ripping you off" when we have given you a refund that you agreed would resolve you issue and now I am here discussing this with you in real time, again? I wouldn't call that a lack of response from support.

now why dont you post all the comunications from the weeks before that? of me trying to get my money from your company?... i would do it for you but it would fill about 8 pages up on this thread.

"1 hour" turned into about 480 hours.

i should be getting paid by the hour for all the time i spent trying to get my money back from you guys... + any overtime i very well may have racked up....

...

your here in the forums all the time... but as you said.. your power is limited... and as most here will surley agree.... the main bitinstant suport is exreamly unresponsive.

...

i cut my losses, as i stated.... but that doesent mean things are cool with me and bitinstant... im still out alot of money becuase of your companys failure to meet is guarantee, and the errors in the system your company has set up and claimed its customers could trust.

im done fucking around.... "BitIinstant" should have treated its customers with more care.... and when you dont you lose your customers as was pointed out in the comment i responded to.