Quote from: URSAY on May 24, 2013, 11:03:53 PM

I understand your frustration and I'm terribly sorry that there was an issue with your order. But with all due respect, you communicated to us about a month ago that your issue was resolved and approved the refund that we sent you. If you care to really break down how we continue to owe you funds with math and details I would be happy to consider any of those details you have to offer me. bitinstant.com/contact

i thank you for understanding my fustrations.. as you say

but..... im not really interested in wasting more time trying to get my money back from bitinstant... i already gave your company 100% fair oppuerinity to resolve the issue.. your company un-wisley choose not to.

is that the same email that i never seem to get replys to?.... all emails to that adresss seem to fall on deaf ears... your the only person to write to me from that email. ( and that was 2 weeks after my orginal email to that adresse and was not a reply but a new messege from you dirrectly.)

besides... i already know how this works... you give me the run around... pretend you dont see my requests for refunds or fee waivers .. ect...ect...ect... and in a month you will offer me 10% and hope i take it.

as for breaking down the math, of how you owe me.... thats kinda subjective.. and complex

(do you owe me for out of pocket expenses to cover for your companys failures?... oppertunity costs?.. missing out on the price hikes of bitcoins?... losing money as the price of bitcoins were low when i finaly got some bitcoins?.... having to cover the gap of having my money stuck in limbo?. ect..ect..ect)

its hard to say for sure how much i lost... so its hard to show you... how could you know if i was being honest any ways?... i could easily lie and say i had somone willing to pay big bucks becuase they coudlent get bitcoins in there country so i was getting it for them,.... i could easily make up some crapy lie and it would be unconfirmable and subjective.

as for the truth... im out around 250 - 550 dollars.... not including harder to see oppertunity costs and expenditurs

but its diffcualt to break it down... and is subjective.

how am i out 250 - 300 dollars?... again thats subjective and vauge....

are you familure with a term called Arbitrage?.... its were you take advantage of price difference between two or more markets.... you push money around to make money.... there were some juicy oppertunitys on the virwox exhange that could have been taken advantage of by trading bitcoins for other currancys then trading them back to bitcoins later. (am i sopposed to lay out a buisness plan here?)

losing out on hundreds of dollars of extra money i could have really used becuase even though i got my bitcoins ahead of time, by the time i recieved my bitcoins it was far to late and far to few in value.

another example is that i lost out on major price hikes in the price of bitcoin, a main reason why i rushed to buy bitcoins when i did.. but its hard to say how much money i lost... the price of bitcoin more then doubbled exactly when i expected it.. but i was without my coins at the time -_-

when i did get my bitcoins the price had fallen signifcily... resulting in more money lost.

i had to input addtional money to get bitcoins from other sources.. once your company failed to meet all its promises.. as my money was stuck in limbo.

i had to compensate for the money stuck in limbo with your company and had to compensate for the money i sent to more legitiment sources for bitcoins...

you offerd 0.5 btc ... becuase you said the price band was 65 - 70 USD.... but 0.5 btc didnt even meet the highest 70 dollar price band for the 92 buck... it comes up a few bucks short.... your either nickle and diming me or changeing me fees twice.

speaking of... it looks like the fees were still not waived... a demand you always pretend to go deaf when asked about.

im not trying to blame bitinstant for all my problems..... but the shakey fact is... i lost hundreds dirrectly becuase of bitcoins failure to meet its GUARNTEE('s)

how much money is hard to say... and hard to break down in math.. and is dependent on honesty (as is the nature of bitcoins and your buisness)

and then there is the fact that i already asked for compensation for all of this already... why should i reach out to your company so it can save its own ass?.. i already asked nicley AND not so nicley for compensation and all your compnay did was give me the run around and pretend it didnt see what i was saying.

but it seems i am out 250 minumum... and thats being HYPER CONSERVATIVE for YOUR BENNIFT....... in reallitys its more like 500 or more.... a combination of many factors... from ranging from missing out on the dubbling of bitcoin price.... getting my bitcoins at a time when the price of bitcoins was low and still falling (since it took nearly a month for you to send me more bitcoins)

and in the end... im not just pissed about the money.. im more concerned about the principal of the matter and of how poorley bitinstants handling of the situation was.

on second thought.... im pissed abouth both eqauly.... there is a reason people refeer to the customers in this suport thread as victems.