Quote from: hydroxy on October 05, 2017, 11:45:01 PM

Quote from: hitbtc on September 28, 2017, 12:41:53 PM

Quote from: hydroxy on September 24, 2017, 05:28:47 PM

Usually I wouldn't bump a thread but in this case I think I am obliged as I have not received a single response from HitBTC in the 37 days from the date my initial issue was raised. What gives HitBTC? Do you just not care about your users?

Please forgive us for keeping you in the dark for such a long time. Won't happen again! Our engineers are investigating this issue, their reply will reach your inbox very soon.

Remember when HitBTC said I'd get a response soon, that was a good joke, they totally got me, because It has now been 50 days and I've still got no response.

I think this is the slowest customer service I have ever experienced in my life.

Dear friend, that experience is about to change. Our reply is on the way.