Re: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014
Sorry about all of the issues everyone has been experiencing on SD - There are some recent updates being made to the site which has most likely caused them. Please be sure you send a message to support@safedice.com (new support email). The old email will no longer be used (safedice@protonmail.com). You should get a reply with a resolution shortly after sending a support email.
It has been five days with no reply (email sent to the new address). Only tiny BTC amounts can be withdrawn (hot wallet has been emptied). Many people are even waiting for their deposit to show up while they are confirmed on the blockchain. Come on guys, I love this site but you really need to improve customer care and basic helpdesk.
Safedice has been inactive here on BTT for almost a week now.
Hi karartma1 I'm currently responding to email but some of them were due to error that has been solved (like global downtime for few hours). I'll eventually come across your message but please re-send your email with your BCT username so I'm certain its you.
I'm sorry to make you worry, our hot wallet is still accepting most withdrawal (up to ~ 3 btc). I have refilled them just in case, and I'll help directly for even larger withdrawal.
What you guys need to do is hire more people in your support staff and make your hot wallet balance bigger.
Its bad for business when you don't respond to tickets going on for days. People will panic and once they get their withdraw they will move to another site.
all I see for the past several pages is people complaining about withdrawals
hiring stuff and increasing hot wallet balance and processing autowithdrawals instead of having people wait for days should help
but the damage is being done,every negative post from gamblers makes me and not only me,think twice about playing here
global downtimes do not help either
hope you sort it out,used to be a great site
Well not everybody goes and reads this thread from time to time.
Plus the site was legit in the past, so most gamblers arent going to check this thread everyday before they send a deposit to gamble.
Really surprised that with so much competition out there, many sites just don't care about customer service.