Quote from: coincidence? on October 11, 2017, 08:22:04 PM

Quote from: kadlinobit on October 11, 2017, 10:59:20 AM

Hi ladies and gents,
has anyone tried contacting Bittrex yet in the matter of getting Helium for Spreads that were left there?

I sent them a message today and will let you know what they respond with.

Got a response.

Oct 11, 12:55 PDT

Hi,

I purchased a few SPR (Spreadcoin) coins for the fork so I could receive the HLM coins but I don't have them in my wallet. Is this because Bittrex doesn't support HLM (Helium)? Are you able to receive these coins for me?

Thanks for your help

Jon

Koichi
Koichi (Bittrex Support)
Oct 11, 15:07 PDT

Hi (email address used to send message),

It is not the responsibility of Bittrex to "claim" coins on your behalf. If you wish to claim something, you should designate your own personal wallet as the withdrawal, airdrop, or deposit destination.

If Bittrex does not explicitly announce support for a promotion or coin feature, it is not supported. If Bittrex decides to support credits of coins for airdrops, giveaways, staking, or any other promotion or feature of a coin that provides additional coins, it will be announced and supported publicly.

Please do not assume Bittrex will offer this support without an official announcement. If you desire to participate in any of these features or programs, please remove your assets from the exchange to a personal wallet before doing so.
Thank you,

Koichi @ Bittrex

Follow us on Twitter @ https://twitter.com/BittrexExchange

So we won't be getting HLM... Insult to injury considering the price of SPR Tongue